Frequently Asked Questions

Do you offer a home delivery service?

We currently do not offer a home delivery service on our Food to Order range. 

We have a limited range of Booths brand products available for home delivery on Amazon Fresh. 

How do I order a Booths hamper?

Letterbox hampers for delivery will be available to order from 1st November by calling the customer care team on 08002218086 (opening hours Monday to Friday 8.30am - 4.30pm).

Can I place one order for collection on two different dates?

All of the products you order will be prepared and collated into one order for collection on a specifc date.

For example, if you wished to order products for collection on two different dates, you would need to place two seperate orders and pay a £20 non-refundable deposit for each order. 

Can I use my gift voucher on the website?

Currently we're not able to accept gift vouchers on our Food to Order website.

How accurate are your serving suggestions?

Suggested servings are intended as a guide only to help you choose the required size.

Can I amend my order?

If you wish to amend your order for any reason, please feel free to call our Customer Service team on 0800 221 8086 or submit a form on the contact us page.

We will endevour to complete any request as quickly as possible, however in some cases it may not always be possible to do so, i.e. the order has already been processed, there are no timeslots remaining, etc.

For Christmas orders all amendments must be made by midnight on 15th December.  For New Year orders all amendments must be made by midnight on 21st December.

Do you take telephone orders?

If you require assistance placing your order, call our Customer Care team on 0800 221 8086 and they will happily place the order on your behalf.  Opening hours are Monday to Friday 8.30am to 4.30pm.  The team are also available to support with any Christmas orders on the following dates:

Saturday 16th October - 10am to 4pm

Sunday 17th October - 10am to 3pm

Saturday 4th December- 10am to 4pm

Sunday 5th December - 10am to 3pm

Saturday 11th December - 10am to 4pm

Sunday 12th December - 10am to 3pm

Saturday 18th December - 10am to 4pm

Sunday 19th December - 10am to 3pm

Tuesday 21st December - 8.30am to 8pm

Wednesday 22nd December - 8.30am to 8pm

Thursday 23rd December - 8.30am to 8pm

Friday 24th December - 8.30am to 2pm

Can I pay for my order upfront?

We request a £20 non-refundable deposit to place an order. The balance is then payable in store on collection. We do not currently offer the option to pay in full when placing your order.

Is there a minimum order value?

The minimum order value for each order is £20.

Can I place an order without an email address?

Our Food to Order website requires all customers to have a valid email address.  However you can call our customer care team and they will happily place the order on your behalf with no requirement for an email address.

How much shelf life will my products have?

We guarantee that your products will have a minimum 2 days 'best before' shelf life - in many cases this will be longer.