Frequently Asked Questions

Do you offer a home delivery service?

We currently do not offer a home delivery service on our Food to Order range. 

We have a limited range of Booths brand products available for home delivery on Amazon Fresh. 

How do I order a Booths hamper?

Letterbox hampers for delivery are now available to order by calling the customer care team on 08002218086 (opening hours Monday to Friday 8.30am - 4.30pm).

Can I place one order for collection on two different dates?

All of the products you order will be prepared and collated into one order for collection on a specifc date.

For example, if you wished to order products for collection on two different dates, you would need to place two seperate orders and pay a £20 non-refundable deposit for each order. 

Can I use my gift voucher on the website?

Currently we're not able to accept gift vouchers on our Food to Order website.

How accurate are your serving suggestions?

Suggested servings are intended as a guide only to help you choose the required size.

Can I amend my order?

If you wish to amend your order for any reason, please feel free to call our Customer Service team on 0800 221 8086 or submit a form on the contact us page.

We will endevour to complete any request as quickly as possible, however in some cases it may not always be possible to do so, i.e. the order has already been processed, there are no timeslots remaining, etc.

Do you take telephone orders?

If you require assistance placing your order, call our Customer Care team on 0800 221 8086 and they will happily place the order on your behalf.  Opening hours are Monday to Friday 8.30am to 4.30pm. 

Can I pay for my order upfront?

We request a £20 non-refundable deposit to place an order. The balance is then payable in store on collection. We do not currently offer the option to pay in full when placing your order.

Is there a minimum order value?

The minimum order value for each order is £20.

Can I place an order without an email address?

Our Food to Order website requires all customers to have a valid email address.  However you can call our customer care team and they will happily place the order on your behalf with no requirement for an email address.

How much shelf life will my products have?

We guarantee that your products will have a minimum 2 days 'best before' shelf life - in many cases this will be longer.