Cancellations and Order Adjustments

For the purposes of these terms and conditions, a ‘perishable’ product, is any product (food, drink, fresh flowers, etc) which has a ‘use by’, ‘best before’ or ‘BBE’ date stamped on the product which expires 6 weeks or less from the date of delivery.

CANCELLATIONS & ADJUSTMENTS

You may cancel or amend your order at any time before the cut-off date and time of midnight on Friday 15th December 2017 for Christmas pre-orders and midnight on Thursday 21st December 2017 for New year pre-orders. After this date your order will be processed for dispatch. Please note that the £20.00 deposit for reserve and collect orders is non-refundable.  You may not cancel or adjust your order for perishable products after this cut-off date except when they are defective or not as described upon receipt of goods. See defective or not as described below for further details.  If your pre-order is placed within 14 days of your collection or delivery date, the goods must be paid for and no refunds will be made.  Should circumstances require Booths to cancel your pre-order, all monies paid (including deposit) will be refunded to you.

To adjust an order, contact our Customer Care Department by using the Contact Us form on the website detailing any changes you wish to make. We will provide a refund of the price you paid for any cancelled products within 14 days of receiving written or emailed notification. Any additional funds required to complete an adjustment will be taken over the phone by a Customer Care representative. Stores cannot amend existing orders.

On receipt of goods, cancellations will not be accepted for perishable products with a short shelf life or products where the seal has been broken unless defective or not as described and the customer will be responsible for the cost of returning any such goods. If you wish to cancel your order of non-perishable or long life perishable products, written notification must be provided to our Customer Care Department Contact Us within 14 days from receipt of goods. Booths will determine a reasonable shelf life dependent on product type.

REFUNDS

Any refund due will be paid to you within 14 days from the date we receive the returned products or from the date you provide us with proof that the products have been returned to us (whichever is earlier). Where we give you a refund, we will refund any money received from you using the same method originally used by you to pay for your purchase.

DEFECTIVE OR NOT AS DESCRIBED

Each product is sold subject to its product description which can be found on the relevant web page for that product. If you think that any product you have received does not match its description or is otherwise defective, then please contact our Customer Care Department Contact Us who will do their best to assist you. We reserve the right to ask you to send us reasonable evidence of any product affected by such issues.

All products should be checked as soon as possible on receipt of order and within 14 days. We will refund to you the cost of any product affected by such issues. To receive a refund of an affected perishable product, you must notify us of any such issues before the expiry of the ‘use by’, ‘best before’ or ‘BBE’ date stamped on the product. In such circumstances, we will refund for the cost of the product plus the basic value of outbound and returns carriage where applicable.

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a store.  If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay the appropriate amount.

The guarantees provided above are in addition to your legal rights in relation to products that are defective, faulty or not as described. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office. Nothing in our terms and conditions will affect these legal rights.

RETURNS

If you are instructed by our Customer Care Department to return any products to us, you may do this by the original delivery method selected on order placement. We will not be responsible for any loss or damage to them in transit and, for this reason we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you or not to refund any amounts attributable to such loss or damage. Where possible, we ask that you please return the products in their original packaging. Where this is not possible, please ensure that the products are packaged securely to help ensure that they reach us safely and in good condition.

Booths Christmas Pre Order Cancellation Form