Do I pay for the whole order upfront?

For reserve and collect orders a £20 non-refundable deposit is required. The remaining balance is due on collection of your order from your chosen Booths store on 22nd, 23rd and 24th December and 30th and 31st December 2017.

For home delivery orders, full payment is required at the point the order is made.

What is the minimum order value?

There is a minimum order value of £50.00 for each home delivery order.

There is a minimum order value of £20.00 for each reserve and collect order.

How can I reserve and collect items?

You can place your order on this website for both store collection and home delivery from 4th October 2017 to midnight on 15th December 2017 for Christmas pre-orders and from 4th October 2017 to midnight on 21st December 2017 for New Year pre-orders.

You can also complete the pre-order sheet and take this into one of our stores who will place your reserve and collect order at the dedicated order point.

Please note that home delivery orders cannot be placed in store.

Can I place one order for both Christmas and New Year collection or delivery?

Two separate orders will be required in order to facilitate this i.e. one order for Christmas store collection or home delivery and one order for New Year store collection or home delivery.

A £20.00 non-refundable deposit is required for each reserve and collect order and full payment at the point of ordering for home delivery would be required for each order.

If you would like to collect items on different collection days, please also complete a separate order for each collection as above.

How can I amend my order?

To amend an order, please complete the contact us form complete with your order number which will be located on your confirmation email or print out. Our customer service department at Central Office will deal with your requests as quickly as possible. You can also call us on 0800 221 8086 Monday to Friday 9am-5pm.

Our customer services team can add or remove products for you, change your collection date, time or store or change your date for home delivery.

You can amend your order up to midnight on 15th December 2017 for Christmas pre-orders and up to midnight on 21st December 2017 for New Year orders.

How will you send age restricted products for home delivery?

If you order an age restricted item you will be required to confirm that you are over 18 when making payment. You must ensure someone over the age of 18 is available to accept delivery and we may ask for photographic identification on delivery.

Are all of the products available to pre-order for both Christmas and New Year?

Some of our products are only available for the 22nd, 23rd and 24th December, these are denoted by a Christmas tree symbol. Some products are also restricted to delivery or collection on certain dates due to shelf life. These are either denoted by a frozen symbol or an asterisk on the basket pages.

Can I select a time slot for my home delivery order?

We do not offer a time slot option for home delivery. Our courier will text you with an estimated timeslot on the day of your delivery.

Do you deliver to anywhere in the UK?

Booths deliver to UK mainland addresses only; we cannot deliver to BFPO or post box addresses. We reserve the right to restrict deliveries in certain areas. Postcode exclusions apply for the following regions:

Orkney Islands: KW15-KW17
Shetlands Islands: ZE1-ZE3
Outer Hebrides: HS1-HS9
Isle of Man: IM1-IM99
Isles of Scilly: TR21-TR25
Channel Islands: GY1-GY9, JE1-JE4
Western Isles: PA20, PA41-PA49, PH42-44, KA27-KA28
Inverness: IV41-IV49, IV51, IV55, IV56
Isle of Wight: PO30-41
Northern Ireland: BT1-BT94

Deliveries to the Scottish Highlands are restricted to the delivery date of 23rd December.

Read more about delivery and collection information here.

Can I use gift vouchers online?

Unfortunately we are not able to accept vouchers for any orders placed online

How accurate are your serving suggestions?

Suggested servings are intended as a guide only to help you choose the required size.

How can I order a hamper?

Please visit our hampers website at gifts.booths.co.uk